Terms and Conditions for Solarhato

Effective Date: January 3, 2025

Welcome to Solarhato! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Solarhato. By accessing or using our website and making a purchase, you agree to abide by these Terms. Please read them carefully before proceeding.

Company Information:

1. Acceptance of Terms

By accessing and using the Solarhato website, purchasing our products, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and any other applicable policies or guidelines. If you do not agree with these Terms, you must not use the website or purchase products from us.

We reserve the right to update, modify, or amend these Terms at any time. All changes will be posted on this page, and the revised version will become effective immediately upon posting. It is your responsibility to review these Terms periodically.

2. Product Information and Availability

We make every effort to ensure that the information on our website, including product descriptions, prices, and availability, is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of such information. In the event of an error, Solarhato reserves the right to cancel orders and issue refunds if necessary.

  • Product Availability: All products are subject to availability. We will notify you if any items are out of stock and offer alternatives or a refund if requested.
  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change. Sales tax and shipping costs will be added to the final price at checkout.

3. Ordering and Payment

When you place an order on the Solarhato website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject your order at any time.

  • Order Confirmation: After you place an order, we will send an order confirmation email. This email serves as an acknowledgment of your order but does not constitute acceptance.
  • Payment: Payments are accepted through major credit cards and other secure payment options. All transactions are processed through encrypted payment gateways to ensure the security of your payment information.

4. Shipping and Delivery

Once your order is processed, we will ship it using one of our trusted delivery carriers. Shipping charges will be calculated based on the size, weight, and destination of the order.

  • Shipping Options: Solarhato offers various shipping methods including standard, expedited, and express delivery.
  • Delivery Times: Delivery times depend on the shipping method selected and your location. We will provide an estimated delivery window at the time of checkout.
  • Order Tracking: You will receive a tracking number once your order has shipped, which you can use to track your package’s progress.

Solarhato is not responsible for delays caused by third-party carriers or other factors beyond our control.

5. Returns and Refunds

If you are not fully satisfied with your purchase, we offer a 30-day return policy. To qualify for a return, products must be in their original condition and packaging.

  • Return Process: To return an item, please contact us at info@solarhato.com with your order number and the reason for return. We will provide you with a return authorization and instructions.
  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is defective or there was an error on our part.
  • Refund Processing: Refunds will be issued to the original payment method once the return is processed and verified. Please allow 5-7 business days for the refund to be reflected in your account.

6. Intellectual Property

The content on the Solarhato website, including text, graphics, logos, images, and software, is the property of Solarhato and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the website without prior written consent from Solarhato.

7. Privacy and Data Protection

We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy. By using our website and providing us with your personal information, you consent to the collection and use of your data as outlined in the Privacy Policy.

8. Limitation of Liability

Solarhato shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, products, or services. This includes, but is not limited to, damages caused by errors in product descriptions, delays in shipping, or failure to meet your expectations.

Our total liability to you for any claim arising from the use of this website or products purchased is limited to the amount you paid for the product in question.

9. Prohibited Activities

By using the Solarhato website, you agree not to:

  • Engage in any activity that disrupts or interferes with the website’s functionality.
  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to any part of the website or associated systems.

Any violation of these prohibited activities may result in the termination of your access to the website and legal action.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state of Georgia, United States. Any disputes arising from the use of the website or the purchase of products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

11. Force Majeure

Solarhato shall not be held liable for any delay or failure in performance of its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, or disruptions caused by third-party carriers.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Thank you for shopping with Solarhato! We appreciate your business and look forward to serving you.