Sales Policy for Solarhato

Effective Date: January 3, 2025

Welcome to Solarhato! We are committed to offering you an outstanding shopping experience and delivering high-quality plants and garden products that meet your needs. To ensure transparency and clarity, we have outlined our comprehensive sales policy below. Please read it carefully before making a purchase with us.

Company Information:

At Solarhato, we believe in creating lasting relationships with our customers by providing high-quality products and unparalleled customer service. Whether you are looking for the perfect plant to enhance your home or garden or need assistance with gardening accessories, we are here to assist you every step of the way.

1. Product Availability and Pricing

We take great care in keeping our product information accurate and up-to-date. However, the availability of products and prices are subject to change without notice. In the event of a discrepancy or an error, Solarhato reserves the right to cancel an order or issue a refund for products not available or incorrectly priced.

  • All prices on the website are listed in U.S. Dollars (USD).
  • Pricing Adjustments: Prices may vary based on market conditions, seasonal changes, and other factors. Any price adjustments will be reflected at checkout.
  • Product Availability: While we do our best to ensure the availability of all products, items may occasionally become out of stock. In such cases, we will notify you and offer an alternative product or the option to cancel your order.

2. Order Processing

Once an order is placed, Solarhato will begin processing it immediately to ensure fast and efficient delivery. Our standard processing time is 1-2 business days. However, certain circumstances such as high order volumes or stock shortages may cause delays. We will keep you informed via email regarding the status of your order.

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase.
  • Order Modifications: Once an order has been processed, it may not be possible to modify or cancel it. However, you can contact us immediately, and we will do our best to assist you.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking details.

3. Shipping & Delivery

At Solarhato, we aim to provide prompt and reliable shipping. We partner with trusted delivery carriers to ensure that your order reaches you safely. The shipping cost for your order will be calculated at checkout based on the shipping method and the destination address.

  • Domestic Shipping: We currently offer shipping within the United States only.
  • Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and express options.
  • Shipping Costs: Shipping fees depend on the weight and size of your order, as well as your delivery location.
  • Delivery Times: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited options may arrive in 2-3 business days.
  • Tracking Your Order: You will receive a tracking number once your order has shipped, allowing you to track the status of your delivery online.

4. Returns & Refunds

At Solarhato, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for most items. Returns are accepted within 30 days of the delivery date, provided the items are in new, unused condition.

  • Return Process: To initiate a return, contact us at info@solarhato.com with your order number and reason for return. We will provide you with a return authorization and instructions.
  • Condition of Return Items: All returned items must be in their original packaging and in new, unused condition. If the items are damaged or used, they may not be eligible for a refund.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defective product or a mistake on our part.
  • Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

5. Customer Support

We are dedicated to providing exceptional customer service. If you have any questions, concerns, or need assistance with your order, our customer support team is here to help.

  • Contact Us: You can reach us by email at info@solarhato.com, or by phone at (770) 836-1361.
  • Business Hours: Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (EST). We strive to respond to inquiries as quickly as possible, usually within 1 business day.

We encourage you to check out our FAQs section for common inquiries and troubleshooting tips.

6. Terms & Conditions

By placing an order with Solarhato, you agree to our sales policy and terms of service. Solarhato reserves the right to update or modify our sales policy at any time. We encourage you to review this policy periodically to stay informed of any changes.

  • Acceptance of Terms: By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to our terms and conditions.
  • Limitation of Liability: Solarhato will not be held liable for any damages or losses resulting from the use of our products or services. We are not responsible for delays in delivery caused by factors beyond our control, including natural disasters, carrier delays, or other unforeseen circumstances.

7. Privacy & Security

Your privacy and the security of your personal information are important to us. Solarhato employs industry-standard encryption technology to protect your data during the ordering process. We do not share your personal information with third parties without your consent.

  • Privacy Policy: For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.
  • Payment Security: We accept all major credit cards and secure payment options. All payments are processed through trusted third-party payment gateways.

8. Promotions and Discounts

From time to time, Solarhato may offer promotional discounts, sales events, or seasonal offers. These promotions are subject to specific terms and conditions, which will be communicated at the time of the offer. Please note that promotions cannot be combined with other discounts or offers unless stated otherwise.

  • Special Offers: Promotional offers are typically time-limited and may have minimum purchase requirements.
  • Gift Cards: Solarhato offers gift cards that can be redeemed for products on our website. Gift cards are non-refundable and cannot be exchanged for cash.

9. Contact Information

For any inquiries regarding our sales policy or for assistance with your order, please feel free to reach out to us. We value your feedback and are here to ensure your shopping experience is as enjoyable and smooth as possible.

Thank you for choosing Solarhato! We look forward to helping you create a beautiful garden or indoor space with our premium plants and gardening products.

For more information, please visit our website at solarhato.com, or contact us directly for personalized assistance.