Privacy Policy for Solarhato

Effective Date: January 3, 2025

At Solarhato, we respect your privacy and are committed to protecting the personal information you provide us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website and services, you agree to the terms of this Privacy Policy.

Company Information:

1. Information We Collect

We collect personal information from you when you use our website, place an order, or interact with our services. This includes:

  • Personal Information: Name, address, phone number, email address, and payment details.
  • Non-Personal Information: Browsing data, IP address, device information, and interactions with our website.
  • Payment Information: We use third-party payment processors to handle your payment details securely. We do not store your full payment information (such as credit card numbers) on our servers.

2. How We Use Your Information

We use the personal information you provide to:

  • Process Orders: To fulfill your orders, including shipping, billing, and customer service.
  • Communicate with You: To send order confirmations, shipping updates, and respond to inquiries or customer support requests.
  • Improve Our Services: To improve the functionality of our website, optimize your shopping experience, and provide tailored recommendations.
  • Marketing Communications: With your consent, we may send promotional emails or newsletters about new products, special offers, or other updates. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the emails.

3. How We Protect Your Information

We take security seriously and use a variety of measures to protect your personal information. These measures include:

  • Encryption: All personal and payment information is encrypted during transmission using Secure Socket Layer (SSL) technology to ensure the security of your data.
  • Secure Servers: We store your personal data on secure servers protected by firewalls and access control systems.
  • Payment Processing: We use trusted third-party payment gateways that comply with the Payment Card Industry Data Security Standards (PCI DSS) to handle your payment information securely.

Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your information. However, we are committed to protecting your personal data to the best of our ability.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us process payments, fulfill orders, and provide customer support. These service providers are required to use your information only for the purposes of performing their services and must comply with appropriate privacy and security standards.
  • Legal Compliance: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your personal information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather non-personal data. Cookies are small files that are stored on your device to remember your preferences and track your activity on our website. These technologies allow us to:

  • Enhance User Experience: By remembering your preferences and login information for future visits.
  • Analyze Website Traffic: To monitor the performance and effectiveness of our website and marketing efforts.
  • Personalize Content: To offer tailored recommendations based on your browsing history.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or external vendors. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of these external sites.

7. Your Rights and Choices

You have the right to:

  • Access Your Information: You can request a copy of the personal information we have collected about you.
  • Correct or Update Your Information: If any of your personal details are inaccurate or outdated, you can request that we update them.
  • Delete Your Information: You can request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails at any time by using the “unsubscribe” link provided in the email.

To exercise any of these rights or for any privacy-related inquiries, please contact us at info@solarhato.com.

8. Children’s Privacy

Solarhato does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our website. The updated Privacy Policy will be effective as soon as it is posted.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Thank you for choosing Solarhato! We value your trust and are committed to protecting your privacy.