Payment Policy
Effective Date: January 3, 2025

Welcome to SOLARHATO.com, your trusted destination for high-quality bonsai and plant products. This Payment Policy outlines the terms and conditions regarding payment methods, security, and related procedures when purchasing our products, including Desktop Plants, Fruit Trees, and Office Plants. By placing an order on our website, you agree to the terms stated below.

1. Accepted Payment Methods

We strive to make your shopping experience convenient and secure by accepting the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: A fast and secure payment option
  • Bank Transfers: Available upon request for bulk or wholesale orders (please contact us for details)

All payments are processed in USD (United States Dollars).

2. Payment Security

Your security is our priority. We use advanced encryption technologies and secure payment gateways to safeguard your financial information. At no point do we store your payment details on our servers.

  • Transactions are processed through verified payment providers to ensure your data is protected.
  • Regular audits are conducted to maintain high-security standards on our platform.

3. Order Confirmation

Once your payment is successfully processed:

  • You will receive an order confirmation email containing your order details and receipt.
  • If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at info@solarhato.com.

4. Pricing and Taxes

  • Prices for all products, including Desktop Plants, Fruit Trees, and Office Plants, are listed in USD and are subject to change without notice.
  • Applicable taxes will be calculated at checkout based on your shipping address.
  • For international orders, additional duties or customs fees may apply, which are the responsibility of the customer.

5. Refunds and Cancellations

For information on refunds and order cancellations, please refer to our Refund and Return Policy. Refunds are processed to the original payment method within 7-10 business days upon approval.

6. Failed or Declined Payments

If your payment is declined:

  • Verify that your payment details are correct.
  • Check with your bank or payment provider to ensure there are no restrictions.
  • Contact our support team if the issue persists.

7. Fraud Prevention

To protect against fraudulent activity, we may request additional verification for certain transactions. If required, our team will contact you via the email provided during checkout.

8. Contact Us

If you have any questions or concerns about our Payment Policy, please don’t hesitate to reach out: