Shipping Policy
Effective Date: January 3, 2025

Welcome to SOLARHATO.com, your trusted provider of high-quality bonsai plants, including Desktop Plants, Fruit Trees, and Office Plants. This Shipping Policy outlines the terms and conditions regarding the delivery of your purchases. By placing an order on our website, you agree to the terms detailed below.

1. Order Processing Time

  • Orders are processed within 2-3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For customized or bulk orders, additional processing time may apply, and we will inform you accordingly.

2. Shipping Methods and Delivery Times

We offer the following shipping options to suit your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-4 business days.
  • International Shipping: Delivery times vary by destination (typically 7-14 business days).

Delivery times are estimates and may vary based on location, courier services, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Free shipping is available on orders over $75 within the United States. Terms may apply.

4. Packaging and Handling

We take great care in packaging your bonsai trees and gardening products to ensure they arrive in excellent condition:

  • Plants are secured in protective, eco-friendly packaging to minimize stress during transit.
  • Fragile items such as pots and tools are packed with durable materials to prevent damage.

5. Delivery Areas

  • Domestic Shipping: We deliver to all states within the United States, including Alaska and Hawaii.
  • International Shipping: Available to select countries. Customers are responsible for customs duties, taxes, and import fees.

6. Damaged or Missing Shipments

If your order arrives damaged or items are missing:

  1. Contact us within 48 hours of delivery at info@solarhato.com or (770) 836-1361.
  2. Provide photos of the damaged item(s) and packaging.
  3. We will resolve the issue by offering a replacement, refund, or store credit.

7. Tracking Your Order

  • A tracking number will be provided via email once your order is shipped.
  • Use the tracking number to monitor your package on the courier’s website.

8. Undeliverable or Incorrect Addresses

  • Ensure the shipping address provided is accurate at checkout.
  • If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

9. Shipping Restrictions

Certain plants may be restricted for shipment to specific states or countries due to agricultural regulations. If restrictions apply, we will contact you with alternative options.

10. Contact Us

If you have questions or concerns about your shipment, please contact us: